Cable Copilot Privacy Policy

Cable Copilot is operated by a sole trader based in the United Kingdom. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), the operator of Cable Copilot is the controller of the personal information described in this policy.

If you have any questions about this policy or how we handle your information, please email info@cablecopilot.com.

If you upload a profile photo, it is stored in a private storage area provided by our cloud infrastructure provider and is linked to your account. It is used to display your avatar within the application.

Payments are processed by Stripe. We do not receive or store your full card details. Stripe processes payment information in accordance with its own privacy policy.

This information is stored so that you can return to previous conversations and so that the service can use relevant context when answering your questions.

Images you attach to a question are sent for processing to generate an answer but are not saved to your conversation history.

When you use Cable Copilot without signing in, your browser generates a random device identifier which is stored in your browser. This identifier is used to count the free questions you have used as a guest and, if you later create an account or sign in, to carry that guest usage over to your account.

We keep usage records to enforce the limits of each plan. These records contain your account or device identifier, the type of action (for example asking an AI question or opening a document) and when it happened.

We do not use these records for advertising, and we do not currently use any third-party analytics service.

Cable Copilot maintains libraries of technical documents. Documents may be uploaded by administrators and, where the feature is available to you, by users into personal or organisation libraries. We store the uploaded files, extracted text, and related metadata such as titles, descriptions, categories, network owner, the uploader's account and upload dates.

We also keep logs of certain document actions (such as uploading, editing, deleting or opening documents), including the account that performed the action and when.

Please do not upload documents containing personal information about other people unless you are entitled to do so.

To answer your questions, your questions, any images you attach, relevant conversation context and relevant document text may be sent to third-party AI providers. Document text is also processed to make documents searchable.

These requests are routed through the Lovable AI Gateway to AI models provided by Google (Gemini) and OpenAI. Please avoid including unnecessary personal information in your questions or attachments.

Some of these providers may process information outside the United Kingdom. Where this happens, we rely on the safeguards those providers make available under applicable data protection law.

We do not sell your personal information.

We do not use advertising cookies, analytics cookies or tracking cookies.

We do not currently apply an automatic deletion or fixed retention period. Account information, conversations, Projects, usage records and documents are generally retained while your account remains active, and may be retained afterwards where necessary for legitimate business, security, legal or operational purposes.

You can delete individual conversations within the application at any time.

You can request deletion of your account and associated personal data by emailing info@cablecopilot.com from the email address linked to your account. We will action your request in accordance with applicable data protection law.

Some information may need to be retained where we are legally required to do so, for example billing records needed for tax or accounting purposes.

These rights apply where applicable and may be subject to limitations. To exercise any of them, email info@cablecopilot.com.

We take reasonable technical and organisational measures to protect personal information, including access controls that limit who can view account data and private files. However, no method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

If you have questions or concerns about your privacy, please contact us at info@cablecopilot.com.

If you are unhappy with how we have handled your information, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to address your concerns first.